Warranty and Registration
1-Year Limited Warranty - warranted against breakage or malfunction under normal use, due to defects in material or workmanship, to the original consumer / purchaser. This 1-year limited warranty includes all components of the product.
The warranty will become null and void if the product is misused, abused, tampered with, or taken apart. The warranty does not cover any incidental; consequential or special damage arising from any or all uses of the item. Hero reserves the right to deny warranty replacement of an item if the item is deemed to possess a flaw that is not due to manufacturing fault, defect, or error
A RMA (Return Merchandise Authorization) number is required to process all returns and exchanges. Please contact customer service at [email protected] to receive instructions and a RMA number before shipping items to us.
I received a defective item, what do I do?
Defective items may be replaced at no cost to you within one week of delivery. Upon verification and approval of eligibility, a replacement item will be shipped at our cost, and a return shipping label will be included in the package to return the defective item to us. If the item to be replaced is no longer in stock or unavailable, you will be given the opportunity to choose an alternative replacement item.
For defective item claims outside one week of delivery but within 60 days of the purchase date, a return shipping label will be provided to ship the item to our warehouse for inspection. Upon receipt, a determination will be made if the item is eligible for replacement. The replacement item will then be shipped to you at no cost.
Please contact customer service at [email protected] to request replacement item(s) and the appropriate instructions.
How do I return or exchange my item?
Items may be returned or exchanged within 60 days of the purchase date. All items must be received at our warehouse and inspected before a refund or exchange can be processed. Please allow up to 72 hours for processing. Refunds will be credited to the original payment method. A shipping and handling fee of $10.00 is applied to all exchanges. Return shipping labels are not provided for returns or exchanges.
- the item must be returned within 60 days of purchase,
- a receipt or proof of purchase must be presented or accompany the item,
- the item must be unused and in the same condition that it was received,
- the item must be in the original packaging,
Please contact customer service at [email protected] to receive instructions for a return or exchange. A RMA (return merchandise authorization) number will be generated for your request, and is required for any returns or exchanges to be processed.
NOTE: any return or exchange attempts that do not meet the above criteria, or do not have an associated RMA number, will be returned to you with an explanation letter.